1. DEPOSIT/CARD ON FILE: All reservations require a $100 non‑refundable booking deposit within one

week of booking to hold the reservation. Customer agrees to provide a credit/debit card to keep on file until the

conclusion of the trip. This card will not be charged unless authorized by Customer, Customer is a no‑show, or

Provider determines damage/cleaning charges apply (see term and conditions). The trip concludes after the agreed

end time and a post‑trip inspection by Provider.

2. RESERVATIONS: Services are not reserved until Provider receives both (a) the completed and signed

Reservation Contract and (b) the booking deposit. For changes or questions, contact (832) 562‑0415 or

email [email protected].

3. RESERVATION MODIFICATIONS / OVERTIME: Modifications are allowed but not guaranteed and are

subject to vehicle/driver availability. Requests do not guarantee changes; Provider will make reasonable efforts to

accommodate. Hourly charges apply for overtime in 30‑minute increments.

4. PAYMENT: Full payment, minus the booking deposit, is due before boarding. Accepted payments: cash or

major credit/debit cards (a $3.00 processing fee applies per card transaction). The contracting Customer is

responsible for all charges and any damages/cleaning fees. Tolls and parking are additional and paid by Customer.

5. DRIVER AUTHORITY & SAFETY: Provider/Chauffeur may terminate service, without refund, if the

Customer or guests jeopardize passenger/driver safety, damage the vehicle, violate laws, use abusive language

toward the chauffeur, or engage in unruly behavior. Provider may refuse service to anyone at any time at its sole

discretion.

6. PERSONAL PROPERTY: Provider is not responsible for lost, stolen, damaged, or forgotten items on the

vehicle, or for disposal of items left behind. Please remove all belongings before exiting.

7. FORCE MAJEURE: Provider is not responsible for events beyond its control, including but not limited to

traffic congestion, road closures, accidents, weather delays, mechanical issues, or breakdowns.

8. NO SMOKING / VAPING: Absolutely no smoking or vaping. A $150 smoking fee will be charged per

incident.

9. ALCOHOL POLICY: Please drink responsibly. Excessive intoxication may result in termination of charter

with no refund. No alcohol is permitted for passengers under 21. If underage drinking is discovered, Provider will

terminate the charter immediately and return passengers to the original pick‑up location or a safe location. No

refund will be issued for unused time.

10. ENTERTAINMENT & EQUIPMENT: Auxiliary input and flat‑screen TVs are provided for your use. Due

to the nature of the equipment, Provider cannot guarantee operability at all times. Please coordinate any additional

entertainment equipment with Provider in advance.

11. LIABILITY: Provider is not responsible for injuries that may occur while the vehicle is in motion or at

standstill. The contracting Customer is responsible for their guests at all times.

12. CLEANING & DAMAGE FEES (Violations of Terms): The Customer whose credit card is on file is

responsible for all damages and/or cleaning charges, including but not limited to sickness/vomit, upholstery or

electronics damage. No exceptions. The following charges may be assessed:

 $20 Broken glassware fee per item

 $150 Smoking fee per incident (no exceptions)

 $200 minimum for each burn hole / rip / tear to upholstery or floor

 $200 cleaning surcharge for bodily fluid excretions

 $150 due to sickness on exterior of vehicle (wash/wax)

 $350 due to sickness on interior of vehicle (shampoo & disinfecting)

 $200 minimum fine for acts of vandalism

 $200 minimum fine for electronic damage to television, lighting, or sound system

13. ACCURACY OF INFORMATION & CHANGES: Customer affirms all information provided is truthful and

accurate. Provider may modify these Terms & Conditions at any time at its sole discretion. The version in effect on

the date of signature governs the reservation.

ADDITIONAL TERMS & LEGAL PROTECTIONS

AFFILIATE & LEASED VEHICLES:

Royal Crimson Luxury Transports, LLC (“Provider”) may, at its discretion, fulfill reservations using vehicles or

drivers operated by affiliate or partner transportation companies under a lease or subcontract agreement. All such

vehicles are required to meet the same insurance, licensing, and safety standards as those owned by Royal Crimson

Luxury Transports. The Customer acknowledges and agrees that service may be provided by these affiliates or

subcontractors and that Provider is not liable for any acts or omissions of third-party carriers beyond the extent

permitted by law.

INDEMNIFICATION:

Customer agrees to indemnify, defend, and hold harmless Royal Crimson Luxury Transports, LLC, its affiliates,

officers, employees, subcontractors, and agents from any claims, damages, losses, or expenses (including

reasonable attorney’s fees) arising out of or resulting from (a) Customer’s or guests’ negligence, misconduct, or

violation of law, or (b) any damage to property or injury to persons occurring in connection with the services

provided.

SUBSTITUTION OF VEHICLE:

In the event of mechanical failure, accident, or other unforeseen issues, Provider reserves the right to substitute a

comparable vehicle or subcontract another carrier to complete the reservation. If no comparable vehicle is available,

Provider’s liability shall be limited to a refund of unused hours or deposits.

CANCELLATION & REFUND POLICY:

Deposits are non-refundable. Cancellations within 7 days of the event will incur a 50% charge; cancellations within

72 hours are non-refundable. No refunds will be given for late arrival of the Customer, no-shows, or unused time.

CHAUFFEUR CONDUCT:

Provider’s chauffeurs are trained professionals. Customers and guests must treat all chauffeurs with respect and

refrain from aggressive, discriminatory, or inappropriate behavior. Provider reserves the right to terminate service

without refund if the chauffeur feels unsafe or harassed.

UPDATES TO OUR TERMS AND CONDITIONS

We reserve the right to change and update our Privacy Policy, Terms and Conditions.